This Acceptable Use Policy (“AUP”) governs how you can use Parkspot — the parkspot.ai website, the Parkspot mobile app, and the Parkspot platform for cities and fleets (collectively, the “Service”). It supplements our Terms of Service and is incorporated by reference. Violations can result in suspension or termination.
1. Scope
This AUP applies to everyone who uses the Service: drivers using the consumer app, employees of cities and fleets using the enterprise platform, and anyone who interacts with the Service’s public surfaces (the website, the API once available, and any data feeds). You are responsible for the conduct of anyone using the Service on your account or with your credentials.
2. What the Service is for
Parkspot tells you, in near real time, where parking spots appear to be open on streets covered by publicly available city camera feeds. It is intended to help drivers park, help cities manage their curb, and help fleets dispatch more efficiently. Use the Service for those purposes — not for the prohibited uses in section 4.
3. Camera-feed integrity
The cameras Parkspot reads from are operated by their owners (typically city or state transportation agencies) and published under those agencies’ terms. We process frames in memory, discard them, and never store video. To preserve that posture, you must not, and you must not let anyone else:
- Attempt to access, extract, intercept, redistribute, or republish raw camera frames or video streams from the Service;
- Attempt to identify any person, vehicle, license plate, face, or other individual through the Service;
- Attempt to re-link Parkspot’s outputs (spot counts, bounding boxes, block-face metadata) to identifying data about individuals;
- Attempt to use the Service for surveillance, tracking, doxxing, harassment, or stalking of any person;
- Attempt to use the Service for vehicle-tracking or behavioral profiling of drivers, residents, or visitors.
4. Prohibited uses
You may not use the Service, or allow anyone else to use the Service, to:
- Break the law— including fraud, theft of services, harassment, defamation, stalking, child safety violations, sanctions or export-control violations, or anything else unlawful in the applicable jurisdiction;
- Harm other people— threaten, dox, harass, sexually harass, or discriminate against any person;
- Drive dangerously— rely on the Service in a way that distracts you while driving, interferes with traffic safety, or substitutes for actually looking at the road, the signs, and the spot before you park;
- Use the Service for safety-critical decisions— including any use where the Service’s failure could cause physical, medical, financial, or legal harm beyond the ordinary inconvenience of not finding a parking spot;
- Bypass parking law— we will not knowingly help you avoid lawful enforcement; using the Service to coordinate evasion of enforcement, sweeping, or registered-permit zones is a violation;
- Interfere with the Service— probe, scan, test, or attempt to defeat security; bypass authentication; reverse engineer; perform denial-of-service attacks; introduce malware; or disrupt other users’ experience;
- Extract data at scale— use bots, crawlers, headless browsers, or any automated system to scrape spot data, camera coverage maps, statistics, or any other Service output beyond what the Service itself exposes through normal app use;
- Resell, redistribute, or sublicense— sell, lease, sublicense, or redistribute Parkspot’s data, predictions, or APIs to third parties without our written permission;
- Train competing models— use Parkspot outputs, predictions, screenshots, or telemetry to train, evaluate, or fine-tune any competing computer-vision, parking-detection, or curb- analytics service or model;
- Misuse promotions— abuse free trials, founding-member pricing, referral programs, or rate limits in ways the offer was not designed for;
- Misrepresent yourself— falsify your identity, organization, age, or authority; create accounts on behalf of another person without their consent; impersonate Parkspot or a Parkspot employee;
- Use on behalf of minors— the Service is for users aged 18 or over;
- Process special-category data— do not feed special-category personal data (health, biometric, genetic, racial, political, religious, sexual orientation, criminal history) into any Parkspot input field, integration, or upload feature unless you have a specific lawful basis and have notified us in writing;
- Violate third-party terms— if you connect the Service to a third-party tool (calendar, navigation app, fleet system), you must comply with that tool’s acceptable-use rules.
5. Account and access security
- Keep your login credentials confidential. You are responsible for all activity under your account.
- Don’t share API keys, OAuth tokens, or session cookies in shared documents, screenshots, support tickets, or chat conversations. If credentials leak, email legal@parkspot.ai immediately so we can rotate.
- Don’t paste credentials of any third-party system, or personal-identifier data of others (social security numbers, health records, financial details), into Parkspot input fields unless you have a lawful basis to process that data and an agreement with us that covers it.
- You may revoke any tool integration at the tool provider or in the Parkspot settings. Revocation immediately ends Parkspot’s authority for that integration.
6. Enterprise customers (cities and fleets)
Enterprise customers are responsible for their employees’ compliance with this AUP. Specifically:
- You must restrict platform access to authorized personnel only;
- You must ensure personnel are trained on the prohibited uses in section 4, especially the camera-feed integrity rules in section 3;
- You must not use Parkspot to surveil, profile, or target individuals beyond the parking-management use case the platform is designed for;
- You must not use Parkspot outputs to support enforcement actions in a way that violates due-process or anti-discrimination law in your jurisdiction;
- You must promptly report any internal misuse to legal@parkspot.ai.
7. Reporting abuse
If you see something that violates this AUP — whether by another user, by an enterprise customer, or by Parkspot itself — report it to legal@parkspot.aiwith the subject line “AUP report”. Include enough detail (URLs, timestamps, screenshots) for us to triage. We protect the identity of good-faith reporters where we can.
8. Enforcement
In proportion to the seriousness of a violation, we may:
- Warn you and ask for corrections;
- Restrict, throttle, or temporarily disable specific features or integrations;
- Suspend your account pending review;
- Terminate your account or your organization’s access;
- Notify relevant authorities where required by law (for example, reports of child sexual abuse material, imminent threats of violence, or court-ordered disclosures);
- Pursue civil remedies for material violations.
We aim to act proportionately and to give notice where we can. For imminent harm, ongoing legal risk, or active abuse we may act immediately. Suspension of paid features does not entitle you to a refund unless the applicable law or our Terms of Service require one.
9. Appeals
If your account or your organization’s access is suspended or terminated under this AUP, you may appeal within 14 days by emailing legal@parkspot.aiwith the subject line “AUP appeal” and a short explanation of why you believe the decision was wrong or disproportionate. Appeals are reviewed by someone other than the person who made the initial decision. We aim to respond within 10 business days.
10. Changes to this AUP
We may update this AUP. Material changes are notified by email (to accountholders) and by a notice on the Service. The “Effective” date at the top reflects the current version. Continued use after the effective date is acceptance of the updated AUP.
11. Contact
Reports, appeals, and questions: legal@parkspot.ai.